Refund & Returns Policy
Effective Date: February 2026
We want you to be completely satisfied with your experience using SodaMelt, which is why we offer a 60-day money-back guarantee from the date your order was shipped. This gives you plenty of time to evaluate the product and decide whether it meets your expectations.
We encourage you to give the product a fair trial within this guarantee period before considering a refund. However, if you find that it doesn't meet your expectations, we're happy to assist with a refund according to the terms of this policy.
Easy 3-Step Refund Process
To ensure a smooth refund experience, please follow these steps:
- Check the Guarantee Period: Confirm that you're still within our 60-day money-back guarantee period. You can verify the shipping date by referring to the confirmation email or the packing slip included in your order.
- Contact Us for a Refund: Send an email to us with "Refund Request" in the subject line. This will help direct your inquiry to the appropriate team member for handling. You can reach us using the email address provided below.
- Return the Product: Ship back all bottles (used, unused, or unopened) to the return address provided below. You'll be responsible for covering the return postage, and we recommend using a trackable shipping method. Please email us the tracking ID for your return so we can monitor it effectively.
Include the Following Details With Your Return
- Your full name
- Your order number found in your confirmation email
- The email address used for placing your order
Return Address
SodaMelt
P.O. Box 90129
Lakeland, FL 33804
United States
Important: Please contact our support team before sending your return to confirm and register your refund request. This helps prevent issues in locating your return and can help ensure your request is handled correctly.
Refund Processing
Once we receive and inspect your returned items, we will process the applicable refund according to the terms of your order and this policy. You'll receive an email notification once your refund has been processed. Depending on your bank or payment provider, it may take several business days for the refund to appear on your financial statement.
Need Assistance?
For questions or further support regarding a return or refund request, please contact our customer support team using the email address provided on the Contact Us page.
Your satisfaction is important to us, and we're here to help with questions regarding your order and this policy.